Effective date: 31 July 2026

TS Travel Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request travel advice, subscribe to communications, or use our travel planning and booking services.

We handle your personal information in accordance with the Privacy Act 2020 (New Zealand) and applicable privacy requirements.

Information We Collect

We may collect personal information that you provide to us, including:

  • Your name and contact details, such as your email address, phone number, and postal address
  • Information about your travel preferences, requirements, interests, and plans
  • Passport and identification details where required to arrange travel bookings
  • Payment and billing information where necessary to facilitate bookings
  • Information you provide when contacting us, completing forms, subscribing to newsletters, or communicating with us

We may also collect limited information automatically when you visit our website, such as your IP address, browser type, device information, and website usage data. This helps us improve our website and provide a better user experience.

How We Use Your Information

We collect and use your personal information to:

  • Respond to your enquiries and provide travel advice
  • Plan, arrange, and manage your travel bookings
  • Communicate with you about your travel arrangements
  • Provide updates, travel inspiration, offers, and newsletters where you have chosen to receive them
  • Improve our website, services, and customer experience
  • Meet legal, regulatory, and administrative requirements

We will only use your personal information for purposes that are directly related to providing our services or where you have otherwise given permission.

Sharing Your Information

To arrange travel services on your behalf, we may need to share relevant personal information with trusted third parties, including:

  • Airlines and transport providers
  • Accommodation providers
  • Tour operators and activity providers
  • Travel insurance providers
  • Booking systems and travel industry partners
  • Service providers who assist us with administration, technology, communications, or payment processing

We only provide information that is necessary to complete your requested travel arrangements or provide related services.

Some travel providers may be located overseas. By requesting us to arrange international travel, you acknowledge that your personal information may be transferred to overseas organisations involved in providing your travel services.

Protecting Your Information

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure.

While we take appropriate security measures, no online transmission or storage system can be guaranteed to be completely secure.

Website Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, and enhance your browsing experience.

We may use analytics tools to collect anonymous information about website traffic and usage patterns. This information helps us understand how visitors use our website and improve our online services.

You can choose to disable cookies through your browser settings; however, some website features may not function as intended.

Marketing Communications

If you subscribe to receive updates, newsletters, or travel inspiration from TS Travel, we may use your contact details to send you relevant information.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and ask us to correct it if it is inaccurate, incomplete, or outdated.

To request access or correction of your information, please contact us using the details below.

Retaining Your Information

We retain personal information only for as long as necessary to provide our services, meet legal obligations, resolve disputes, and maintain appropriate business records.

When information is no longer required, we will take reasonable steps to securely dispose of or anonymise it.

Third-Party Websites

Our website may contain links to third-party websites, including travel suppliers and partner websites. We are not responsible for the privacy practices, content, or security of those websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be published on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to request access to your information, please contact us:

TS Travel Ltd
Phone: +64 (0)21 0250 3169
Email: trish@tstravel.co.nz